Shipping Methods

Shipping & Returns

Shipping Policy

As a responsible company, Moonliza.com is trying the best to provide the safest and fastest shipment for you. Please read the following SHIPPING POLICY carefuly before you make an order from our web site:

1. Please write down your real and correct name and shipping address, including the postal code and your phone number carefully and completely when you ordering online. We will not be responsible for those unsuccessfully delivery caused by the incorrect customer name and shipping address.

2. We usually ship out the order to your given address in 1 - 3 business days since we confirmed your payment, at the same time, we will email a new invoice to you with the tracking number, you can tracking your order online in 48 hours since you received it .

3. If you have special requirements about the declare description and the declare value on the delivery invoice, please write a special note when you checkout online. Otherwise, our packing department will write as ELECTRONIC SAMPLE and mark the declared value below  50 USD each as default. We will not be responsible for orders confiscated which caused by declare description and declare value.

4. When you received the parcel, please check carefully before you sign your name on the delivery invoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can conisder to ship new parcel or the missed parts to you.

5. DHL, UPS and EMS are the official courier partners of Moonliza.com, and Moonliza.com also build a long term cooperation relationship with DHL, UPS and EMS. So we can provide our customer the most competitive shipping cost to delivery to all around the world. We always provide the best shipping service for our all valued customers. Believe Moonliza.com, choose the most famous courier - DHL, UPS and EMS, we promise to ship all goods to you in time, no damage, and absolutely lowest price.

6. We strongly recommend the delivery via EMS, because it is the safest way to pass the customs in most of the countries in the world, besides, if there is something wrong with the delivery, EMS will pay to ship back the parcel to us. EMS can be used to deliver any phones while the other shipping companies check strictly with copy phones.

 

Free shipping

We can ship package via registered Air-mail for Free , if you want to choose faster shipping way like EMS, DHL ..Please choose..
-Item will be shipped within 3 biz days through registered Air-Mail after payment received, and

with Tracking # will be provided through Air-Mai

-We only ship to confirmed order addresses. Your order address must match your Shipping address. We are unable to ship to PO Boxes or APO/FPO addresses

Shipping details

Country

Delivery Time

 

Working Days + Saturday + Sunday

5-10

11-15

15-20

21-25

25-30

>30

United States

Rate of item arrived

10%

70%

10%

6%

3.9%

0.1%

United Kingdom

Rate of item arrived

5%

20%

50%

15%

9.%

1%

Australia

Rate of item arrived

7%

30%

30%

20%

12%

1%

France

Rate of item arrived

2%

10%

20%

40%

20%

8%

Germany

Rate of item arrived

2%

10%

20%

40%

20%

8%

Canada

Rate of item arrived

5%

20%

50%

15%

9%

1%

Spain

Rate of item arrived

2%

15%

25%

35%

20%

3%

Italy

Rate of item arrived

1%

10%

25%

40%

16%

8%

Russia

Rate of item arrived

1%

5%

25%

35%

26%

8%

 

Country

Customer Service Working Time (Beijing GMT+8 Time Zone)

 

Monday---Friday

Saturday

Sunday

China

9:00am---18:00pm

13:00pm---18:00pm

Day off

Feedback

-If you have any problems or concerns whatever with your order or products, please message us and give us a chance to assist you before you leave any feedback.
-We believe we can produce positive(important for us) outcome to any situation and will work hard to earn your praise。