After-sale Service

After-sale Service

You can feel confident to order from Moonliza.com .We have a our own QC team, all products are tested before dispatch to our customers, besides this   there is an additional quality control in the factory. We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship.

If the items you received is defective, please inform us within 7 days upon receipt of item, we will replace another new one or refund if stock out (shipping fee is not refundable) -Buyers have to pay for the return cost and we pay the cost for reshipping.

-Please add a piece of paper written your order ID accompanied with the returned item so that we could process the replacement/refund accordingly.

Please note:

1.If you have any problem , complaint, advise, please leave us a Email

2.We will reply every Email  and solve your problem during working time (except holiday) as soon as possible, please don’t worry.

Any question, feel free to contact us!





Skype :pxbaiyangshu

Email:customerservice@moonliza.com (Quick reply within 1 working day.)